The required changes included agent profile page, drop down categories, option for the client to fetch previous records and a new feature compare & validate to check out date should not be less than check in date. There has been an addition of three pages in the admin panel. The first page displays guest id, name, email and login time in descending order, the Second page in admin shows all submitted rewards and admin have the ability to sort them by month or date and Third page reprocess link which displays the first name, last name and reservation number in the drop-down list. There was intense research to meet the client requirements. The development team contrived well enough adding a firm admin panel that allows the administrator of the site to manage all the features and functionalities of the web-based CRM starting from its pages to its content and its product categories and listings. The content of the web is based CRM is manageable from the backend.