Bell & Howell is a leading provider of high-speed mail-sorting equipment to various industry sectors across the globe. Originating from the US, the company was established as a manufacturer of motion picture ma-chinery initially. In the year 2014 the company estimated revenue of approximately $705 million. With increasing field service orders it becomes essential to efficiently manage the requests coming from scattered locations.Having a manual field service data management system is out of question with the very existing fact of having more of limitations than advantages.The company required a system to wirelessly collect the field service data to perk up the efficiency of field technicians.Bell & Howell already had a blackberry version of service data automation integrated with Van-tive CRM solution. It had deployed the Blackberry Enter-prise server v4.0, equipped with MDS and blackberry devices.