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 Grievance Redress System by Dream71 Bangladesh Ltd.


  The purpose of this assignment is to provide wider guidelines to design and implement a comprehensive and effective Grievance Redress System (both web and mobile app based), keeping the current GRS of Cabinet Division as a requirement prototype, that is interoperable and compatible fully with a2i’s Office Information & service Framework as well as it will comply standards for being integrated to other national eservices. The system is expected to ensure sharing of digital information, improve e-services accessibility and facilitate interoperability of inter-government and non-government agencies, and follow up with implementation phase including deployment and training that would satisfy a more efficient disposal of complaints and tracking system, including inclusion of Client and Citizen Charters, that can be implemented uniquely for individual ministry or organization. This system needs to be robust, scalable, flexible and unified to establish an effective and fully functional.  

   PHP · Java · Android · iOS
   App

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