Apps are saving you from the dumb call center routine you often loathe about.
Added about 2 years ago | As appeared first on blog.semilshah.com | Author: Semil Shah
"No phone, no phone... I just want to be alone today." -Cake, "No Phone" Years ago, I was talking with Davy Kastens, CEO of Sparkcentral, about his product. His company builds products for large consumer-facing businesses to handle, triage, and address consumer complaints about products and service. In our chats, he mentioned a term to me — "Call Avoidance." I didn't think much of it at the time, but Devy build his product around the costs companies would incur as a result of fielding custome... Continue reading on blog.semilshah.com
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