Do you do NPS studies for your product?
Added 6 months ago | As appeared first on andrewchen.co
Over the past year at LinkedIn I developed a strong appreciation for using Net Promoter Score (NPS) as a key performance indicator (KPI) to understand customer loyalty. In addition to the standard repertoire of acquisition, engagement, and monetization KPIs, NPS has become a great additional measure for understanding customer loyalty and ultimately an actionable metric for enhancing your product experience to deliver delight. I wanted to share the best practices I've learned for implementing ... Continue reading on andrewchen.co
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